Responsible for greeting all guests in a professional, friendly and family oriented way before, during and after the meal period.

REQUIREMENTS:

• Be punctual to begin your work
  

• Wear proper uniform (black slacks, Black Bear Diner shirt and suspenders, slip-proof black restaurant shoes ) and name badge at all times 

• Maintain a neat, clean appearance at all times

• Wear and communicate through Radio headset at all times during work shift

• Always asked Guests if the enjoy their meal and always thank them and ask them to see ask again.

• Count accuracy of bank before opening and count cash drawers with Manager at end of shift.

• Handle cash and credit card transactions accordingly

• Maintain menu inventory

• Responsible for all tips paid outs

• Be current on processes for entering Comps, special promo coupons, and Gift Shop items to POS system.

• Help greet guests as they enter the restaurant in a friendly manner, make eye contact and say: Good morning/afternoon/Evening, number of guests for breakfast/lunch/dinner?

• Responsible for assuring that Pie Case is stocked with freshly baked items, and that all baked items are properly tagged with a color-coded paw dot to indicate it's freshness.

• Responsible to keep Pie Case windows and shelf clean at all times.

• Responsible for the cleanliness of the cash register stations and surrounding areas

• Takes To Go food orders and insures that all packaged orders are correct before giving to customers

• Responsible for answering the phone in a professional, up-beat and friendly manner (Good morning, Black Bear Diner, this is ________ speaking)

• Responsible for making sure that restrooms are checked for cleanliness at all times

• Responsible for balancing all sales at the end of shift

• Helps with the cleanliness of the entire dining area, including entry doors

• If a complaint arises, handle it professionally by listening, being helpful and polite.  (Remember, the customer is always right.)  If you feel you cannot resolve the problem, please locate floor supervisor or manager

• All comps must be approved by manager and logged in the Comp book.

• Collect money for Employee meals before submitting Employee meal at the kitchen.

• Complete any other assigned tasks willingly as designated by management

ADDITIONAL INFORMATION:

1. Must be able to stand, walk, and stay on his/her feet for prolonged periods of time. This could be up to four hours without a break period to sit down.

2. Must be able to write (take names from guests) to Guest Waiting Pad, and utilize electronic Guest Paging system -- that requires repetitive motion.

3. Must be courteous, smile frequently, and express cheerful disposition at all times.

4. Must be able to engage guests in friendly, warm and light conversation.

5. Must be able to multi-task (including use of communication via a radio head set), and control crowds of guests coming through door and waiting to be seated, in friendly manner.

6. Must be able to multi-task (including use of communication via a radio head set

Responsible for greeting all guests in a professional, friendly and family oriented way before, during and after the meal period and the maintenance of the Dining Room.

REQUIREMENTS: 

• Be punctual to begin your work

• Wear proper uniform (black slacks, Black Bear Diner shirt, Black Bear Diner suspenders, and black slip-proof restaurant shoes) and name badge at all times

• Wear and communicate through Radio headset at all times during work shift.

• Maintain a neat and clean appearance at all times

• Setup dining room tables with place mats and rolled up silver ware

•  Responsible for the cleanliness of the floor and all working dining room areas

•  Responsible for the cleanliness of all booth table seats

•  Responsible for bussing and re-setting tables, use white towels with proper sanitizer to clean surface of all tables prior to re-setting tables

• Responsible for cleaning windows and all counter ledges. 

• Responsible for cleaning and restocking bathrooms. 

• Responsible for clearing debris and spills on all walkways and parking areas outside of the restaurant. 

•  Assists food servers as necessary

• Refills beverages when necessary

•  Makes food runs when necessary

•  Assists guests with any needs they may have

•  Coordinates with Hosts(esses) with seating arrangements

•  Keeps all service stations clean at all times 

• Empty all trash cans at service stations

•  Assist with the replenishment of all beverage dispensers

• Assist with the cleanliness of all light fixtures and picture frames, make sure they're free of dust

•  Sweeps and vacuums floors at end of shift and at night when closing

•  At night, make sure that the night crew sets up the room completely for opening the next day 

•  You are required to work over time, if needed

• Report to Manager any equipment failures and any shortages of supplies immediately

• Make sure to take your breaks on time to avoid any penalties

•  Make sure to return to your work stations after breaks on a timely manner

•  Be a team player, taking ownership of the entire Restaurant, not just your station

• Completes any other assigned tasks willingly as designated by management.

ADDITIONAL INFORMATION:

1. Lift up to 50 pounds at a given time.

2. Must be able to multi-task (including use of communication via a radio head set.)

Responsible for cleanliness of all china, glass, silver, pots and pans, back of the kitchen and dumpster area.

REQUIREMENTS:

• Be punctual to begin your work

• Wear proper uniform (black slacks, Black Bear Diner Tee-shirt, hat and black Slip-proof restaurant shoes).

• Maintain a neat and clean appearance at all times, facial hair must be well trimmed, nails must be clean and trimmed, no excessive jewelry

• Responsible for the sanitation of all dishes, glassware and silverware

• Responsible for the cleanliness of the dishwashing machine

• Responsible to maintain the dish machine chemicals and sanitation fluids

• All pots and pans are to be washed following the proper procedures, pre-soak, wash, rinse, sanitize

• Responsible for the organization of the dish room

ADDITIONAL INFORMATION:

1. Must be able to stand, walk and stay on his/her feet for prolonged periods of time. This could be up to four

hours without a break period to sit down.

2. Lift up to 50 pounds at a given time.

3. Must be able to multi-task (including use of communication via a radio head set.)

Responsible for greeting all guests in a professional, friendly and family oriented way before, during and after the meal period.

REQUIREMENTS:

•  Be punctual to begin your work

•  Wear proper uniform (black slacks, Black Bear Diner shirt, suspenders and apron) and name badge at all times

•  Maintain a neat and clean appearance at all times

•  As soon as guests are seated approach the table within no more than two minutes, greet guests in a friendly/courteous way, introduce yourself by name

•  Offer beverages before taking food orders (Coffee, OJ for breakfast.  Iced tea & soft drinks, any seasonal special beverages, beer, wine for lunch and dinner)

•  After serving beverages, announce specials per meal period

• Takes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guests

•  Puts order into Aloha, making sure that all modifications are placed

• Always connect with the kitchen expeditor or kitchen manager for any special request or modifications

• After orders have been placed make sure to check back with the guests to offer beverage refills

•  Make sure to communicate to guests any delays from the kitchen, say just want to let you know that the food is delayed but it should be coming out shortly 

•  Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all times

• Maintain a cheerful and positive attitude at all times 

•  Maintain being clean as you follow the policy

•  Keep all working areas clean at all times, sweep and vacuum floors as necessary to maintain a good clean look throughout the dining room

•  Maintain all working stations clean and organized at all times

• Report to Manager any equipment failures and any shortages of supplies immediately

•  Make sure to take your breaks on time to avoid any penalties

•  Make sure to return to your work stations after breaks on a timely manner

•  You are required to work over time, if needed

•  Responsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests)

•  Any voids, wrong orders or when guests changes mind must be approved by manager

•  As a server, you are not allowed to comp any meals, unless approved by management

•  Be a team player, taking ownership of the entire Restaurant, not just your station

•  Food runs are to be made by all food servers when needed. We are a Team!

•  All transitions of stations must be communicated immediately to management to avoid confusion of who is working where

•  All food servers must have current Food Handlers Certification.

•  Make sure that all sugar caddies are refilled with proper condiments and re-stock all sauces, ketchup and mustards, refill salt & pepper shakers

•  All side works must be completed before punching out from your shift

ADDITIONAL INFORMATION:

1. Must be able to stand, walk, and stay on his/her feet for prolonged periods of time.  This could be up to four hours without a break period to sit down.

2. Carry plates, dishes and trays with a weight of up to nine pounds on a continuous basis.

3. Lift up to 25 pounds at a given time.

4. Must be able to write (take orders form guests) and work either an adding machine or a Point of Sale (P.O.S.) screen that requires repetitive motion.

5. Must be courteous, smile frequently, and express cheerful disposition at all times.

Responsible for making sure that all cooking procedures and recipes are followed according to Black Bear Diner  standards.

REQUIREMENTS:

• Be punctual to begin your work

• Wear proper uniform (black slacks, Black Bear Diner Tee-shirt, hat and black Slip-proof restaurant shoes).

• Maintain a neat and clean appearance at all times, facial hair must be well trimmed, nails must be clean and trimmed

•  At the beginning of shift, make sure that all stations are fully stocked for cooking at every meal period, following all food safety and sanitation procedures to avoid cross contamination

•  All hot food items must be cooked at proper temperatures, following cooking procedures

• All cold food items must be prepared at proper temperatures, following proper procedures

•  All food orders coming out of the printer must be read correctly to make sure that all plates are complete according to the order received, every order must be complete before going out of the window

• Make sure to pay attention to wheel caller for proper cooking items

• Breakfast meals are to be cooked to order, making sure that eggs are cooked properly over easy, sunny side up

• All meats must be cooked at the proper temperatures, steaks should be at the proper times medium well, medium rare, well done

• Chicken items must be fully cooked before being plated

• Follow proper hygiene and sanitation procedures, hands must be washed after handling of any raw meats, use hand towels to dry hands instead of aprons

• All cutting knives must be clean at all times

• Kitchen station must be clean at all times, free of debris and spillage

•  Keep floors clean at all times

• Maintain all freezers and refrigerators at proper temperatures

• Conduct a temperature check every two hours and ensure that is properly logged

• Make freezer pulls as directed or as needed

• Report any shortages of food supplies immediately 

•  Make sure to use safety procedures while in the cooking line

• Responsible to deep clean kitchen line at the end of each shift.

• Make sure to take your breaks on time and return from your breaks on time

• You are required to work over time, if needed

• Complete any other assigned tasks willingly as designated by management

ADDITIONAL INFORMATION:

1. Must be able to stand, walk and stay on his/her feet for prolonged periods of time.  This could be up to four hours without a break period to sit down.

2. Lift up to 75 pounds at a given time.

3. Be able to perform the repetitive task of line cooking which requires repetitive motion with a spatula on an on-going basis.

Responsible for making sure that all cooking procedures and recipes are followed according to Black Bear Diner standards.

REQUIREMENTS:

•  Be punctual to begin your work

•  Wear proper uniform (black slacks, Black Bear Diner Tee-shirt, hat and black Slip-proof restaurant shoes) .

•  Maintain a neat and clean appearance at all times, facial hair must be well trimmed, nails must be clean and trimmed, no excessive jewelry

•  All recipes must be followed according to Black Bear Diner standards

•  All prepped items to be tagged with dates to indicate their freshness.

•  All prepped items to be shelved according to health standard for position placement.

•  At the beginning of shift, make sure that all stations are fully stocked for cooking at every meal period, following all food safety and sanitation procedures to avoid cross contamination

•  All hot food items must be cooked at proper temperatures, following cooking procedures

•  All cold and hot food items need to be prepared at proper temperatures, following proper procedures

•  All meats must be cooked at the proper temperatures

•  Follow proper hygiene and sanitation procedures, hands must be washed after handling of any raw meats, use hand towels to dry hands instead of aprons

•  All cutting knives and utensils must be clean at all times.

•  Kitchen station must be clean at all times, free of debris and spillage.

•  Keep floors clean at all times

•  Maintain all freezers and refrigerators at proper temperatures

•  All portion control items are to be weighed according to the recipe book

•  Conduct a temperature check every two hours and ensure that is properly logged

•  Make freezer pulls as directed or as needed

•  Report any shortages of food supplies immediately 

•  Make sure to use safety procedures at all times.

•  Make sure to take your breaks on time and return from your breaks on time

•  You are required to work over time, if needed

•  Complete any other assigned tasks willingly as designated by management

ADDITIONAL INFORMATION:

1. Must be able to stand, walk and stay on his/her feet for prolonged periods of time.  This could be up to four hours without a break period to sit down.

2. Lift up to 75 pounds at a given time.

3. Be able to perform the repetitive task of line cooking which requires repetitive motion with a spatula; knife, hand-motion for mixing on an on-going basis.

Responsible for quality control of all food that comes out of the kitchen before it is served to Guests, and assuring that all meals are presented at appropriate temperatures within acceptable kitchen time standards. 

REQUIREMENTS:

•   Be punctual to begin your work

• Wear proper uniform (black slacks, Black Bear Diner shirt and suspenders, slip-proof black restaurant shoes ) and name badge at all times

• Wear and communicate through Radio headset at all times during work shift.

• Maintain a neat and clean appearance at all times

•  Act as liaison between Server and Kitchen Lead to assure meals are prepared as Guests intended, which is indicated on the POS ticket. Special attention to be given to any special requests or modifications.

•  Communicate to Managers and Servers any delays from the kitchen.

• Communicate to Managers and Servers any food items that we are out of. 

•  Maintain a cheerful and positive attitude at all times.

•  Assists counter Server in assuring that all Guests seated at the counter are properly service and happy at all times.

•  Maintain the being clean as you follow the policy.

•  Keep all working areas clean at all times, call for a sweep of the Expo Isle as necessary to maintain a good clean look behind the dining counter.

•  Report any equipment failures and any shortages of supplies immediately

• Make sure to take your breaks on time to avoid any penalties

•  Make sure to return to your work stations after breaks on a timely manner

• You are required to work over time, if needed

•  Be a team player, taking ownership of the entire Restaurant, not just your station.

•  Food runs are to be made by all Expos when needed

•  All transitions of stations must be communicated immediately to management to avoid confusion of who is working where

•  All Expos must be Food Handlers Certified.

•  Make sure that all condiments at Expo station are fully stocked at all times. 

• All side works must be completed before punching out from your shift.

•  Expo is responsible to assure that the stainless steel cabinets and walls at the Expo station and behind the Guests counter is clean and free of hand prints at all times. 

ADDITIONAL INFORMATION:

1. Must be able to stand, walk, and stay on his/her feet for prolonged periods of time.  This could be up to four hours without a break period to sit down.

2. Carry plates, dishes and trays with a weight of up to nine pounds on a continuous basis.

3. Lift up to 25 pounds at a given time.

4. Must be able to write (take orders form guests) and work either an adding machine or a Point of Sale (P.O.S.) screen that requires repetitive motion.

5. Must be courteous, smile frequently, and express cheerful disposition at all times.

6. Must be able to multi-task (including use of communication via a radio head set.)